Privacy Policy

Our Commitments

How We Protect Your Privacy

1. Introduction

d111 is Bangladesh's trusted online gaming destination offering cricket betting, live casino, and slots to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We are firmly committed to protecting the privacy and personal information of every individual who uses our platform.

This Privacy Policy explains in detail the types of personal information d111 collects, the purposes for which that information is used, how it is stored and protected, and the choices you have regarding your own data. We encourage you to read this document carefully before using our services. If you have any questions, our support team is available to assist you.

2. Information We Collect

When you register for and use a d111 account, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and government-issued identification details required for account verification.
• Contact information: email address, phone number, and residential address (city and district within Bangladesh).
• Financial information: details of transactions made through bKash, Nagad, Rocket, Upay, or other accepted payment methods — we do not store full payment credentials.
• Technical information: IP address, browser type, device type, operating system, session data, and access timestamps used to maintain platform security and performance.
• Behavioural information: gaming preferences, betting history, session duration, and feature usage patterns to help us personalise and improve our service.

We collect only the information that is reasonably necessary to deliver and improve our services. We do not collect sensitive personal data such as religious beliefs, ethnicity, or political opinions.

3. How We Use Your Information

d111 uses the personal information we collect for specific, legitimate purposes. These include:

• Account creation and management: verifying your identity, maintaining your account, and enabling access to d111's gaming products.
• Transaction processing: facilitating secure deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels in BDT.
• Customer support: responding to your queries, complaints, or requests submitted to our support team via email or live chat.
• Safety and fraud prevention: monitoring for suspicious or fraudulent activity and enforcing responsible gaming controls as part of our commitment to player protection.
• Platform improvement: analysing aggregated usage data to enhance features, performance, and overall user experience on d111.

We process your data only for the purposes stated above. We will not use your personal information for any purpose that is incompatible with these stated uses without seeking your explicit consent.

4. Data Sharing and Disclosure

d111 does not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors (such as payment processors and technology infrastructure partners) who operate under strict data confidentiality agreements and are permitted to use your data only to deliver services on d111's behalf.
• Legal obligations: where required by applicable law, regulatory authority, or court order, d111 may disclose personal information to the relevant authorities to comply with legal requirements.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of d111's business, your personal data may be transferred as part of that transaction, subject to equivalent privacy protections.

In all cases, we ensure that any third party receiving your data is bound by appropriate contractual safeguards and is prohibited from using your information for their own commercial purposes.

5. Cookies and Tracking Technologies

d111 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files placed on your device that allow us to recognise you on return visits, remember your preferences, maintain your session security, and analyse how our platform is used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect certain features of the d111 platform. By continuing to use d111 with cookies enabled, you consent to our use of cookies as described in this policy.

6. Data Security

d111 takes the security of your personal information seriously. We employ industry-standard security measures, including SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, firewalls, access controls, and regular security audits. Only authorised personnel are permitted access to personal data, and they are bound by strict confidentiality obligations.

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is completely infallible. In the unlikely event of a data breach that affects your personal information, d111 will notify affected users in a timely manner and take all appropriate remedial steps.

7. Your Privacy Rights

As a d111 user, you have the following rights with respect to your personal information:

• Right of access: you may request a copy of the personal data d111 holds about you at any time.
• Right to rectification: if any of your personal information is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: subject to applicable legal requirements (such as anti-money laundering retention rules), you may request deletion of your personal data.
• Right to restrict processing: in certain circumstances, you may ask d111 to restrict how we process your personal information while a query or complaint is being resolved.
• Right to withdraw consent: where you have given consent to a particular use of your data, you may withdraw that consent at any time by contacting our support team.

To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all valid requests within a reasonable timeframe. Please note that exercising some rights (such as erasure) may result in your account being closed, as certain data is required to provide the service.

8. Payment Processing and Financial Data

d111 supports deposits and withdrawals in BDT through a range of trusted Bangladeshi payment methods, including bKash, Nagad, Rocket, and Upay. All financial transactions are processed through encrypted, industry-compliant payment gateways. d111 does not store your full mobile banking credentials, PIN numbers, or payment card numbers on our servers.

Transaction records, including amounts, dates, and payment method types, are retained for the periods required under applicable financial regulations and for the purpose of resolving disputes. These records may be provided to relevant authorities if required by law.

9. Data Retention

d111 retains your personal data for as long as your account remains active or as needed to provide you with services. After account closure, we may retain certain personal information for a period required by law or regulation — typically between three and seven years — to comply with anti-money laundering obligations, tax requirements, and dispute resolution processes.

Once the applicable retention period has passed, your personal data will be securely deleted or anonymised in accordance with our internal data management procedures.

10. Age Restriction

d111 is an adult gaming platform. Our services are strictly available to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you believe that a minor has registered on our platform, please notify us immediately at [email protected] and we will take prompt action to close the account and delete any associated data. 21+ only. Play responsibly.

11. Changes to This Privacy Policy

d111 reserves the right to update or amend this Privacy Policy at any time in response to changes in our services, technology, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email.

Your continued use of d111 following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way d111 handles your personal information, please contact our dedicated support team. We are committed to resolving all privacy-related queries promptly and transparently.

Email: [email protected] — our support team operates seven days a week and aims to respond to all privacy enquiries within 48 hours.